What is a Medical Support Assistant for Veterans? Responsibilities & Career Outlook
Having medical skills can open the door to many rewarding careers in healthcare. Right now, the demand for healthcare staff is higher than ever, with millions of new jobs expected in the coming years. This is because more people need medical care as the population grows older. Among the many roles in healthcare, Medical Support Assistants (MSAs) are especially important. MSAs are key to keeping medical offices and clinics running smoothly by helping with scheduling, patient records, and other important tasks.
There are many job opportunities for MSAs in hospitals, doctors’ offices, and specialty clinics. One of the most fulfilling places to work as an MSA is with the Department of Veterans Affairs (VA), helping veterans get the care they deserve.
Why Being an MSA for Veterans is a Rewarding Job
Working as a Medical Support Assistant (MSA) with veterans isn’t just a job—it’s a way to make a real difference. Veterans have given so much to the country, and they deserve the best care possible. MSAs are a big part of making that care happen. From helping with scheduling and paperwork to keeping medical records in order, MSAs make it easier for veterans to get the services they need.
The need for MSAs to support veterans is high. Many veterans deal with health issues like injuries, mental health struggles, or long-term conditions caused by their service. This means there’s a strong demand for caring and organized professionals who can make their healthcare experience smoother. MSAs ensure veterans feel respected and supported, which makes a big impact on their overall care.
When it comes to pay, MSAs earn a competitive salary. On average, they make between $40,000 and $55,000 a year, depending on things like experience and location. If you work for the Department of Veterans Affairs (VA), the benefits are even better. These often include health insurance, retirement plans, and sometimes bonuses. Compared to other administrative healthcare jobs, MSAs often earn more, especially when counting all the extra benefits.
How to Become a Medical Support Assistant (MSA)
If you’re interested in working as a Medical Support Assistant (MSA) for veterans, there are several steps to get started. Here’s a guide to help you prepare for this meaningful career with the VA and veteran-focused healthcare facilities:
1. Start with Basic Education
To qualify for an MSA position, you’ll need a high school diploma or a GED. This is the minimum requirement, ensuring you have the essential academic skills needed for administrative tasks and assisting patients.
2. Gain Office or Customer Service Experience
While no prior healthcare experience is strictly required, it helps to have a background in customer service, office administration, or similar jobs. Skills like scheduling, managing phone calls, or working with records are highly valuable for becoming an MSA. Past experience in these areas will also enhance your application.
3. Complete a Medical Support Training Program
Consider enrolling in a medical support or administrative healthcare training course. These programs teach vital skills such as medical terminology, recordkeeping, and patient communication. This extra training shows hiring managers that you’re prepared for the role and committed to understanding the needs of patients, including veterans.
4. Learn to Use Healthcare Software
MSAs, especially those working with the VA, need to know how to use electronic health record (EHR) systems and scheduling software. You can take online courses or find tutorials to familiarize yourself with these tools. Being comfortable with technology will help you stand out when applying for VA positions.
5. Understand Veterans’ Healthcare Needs
Veterans often require specialized care for service-related issues like injuries, mental health conditions, or chronic illnesses. Educating yourself on veterans’ unique healthcare needs can make you a more effective MSA. Look into workshops, books, or programs that focus on veteran-specific care to build your understanding.
6. Develop Key Soft Skills
To succeed as an MSA, you’ll need excellent communication, attention to detail, and the ability to multitask. Working with veterans also calls for empathy, respect, and patience. These qualities will help you make veterans feel valued and cared for in every interaction.
7. Search for Opportunities with the VA
Once you’ve built your skills and experience, start looking for entry-level MSA roles at VA hospitals or clinics. Job openings can often be found on the official Department of Veterans Affairs job portal. Read the listings carefully to understand what qualifications are needed for each position.
8. Take Advantage of On-the-Job Training
When you’re hired by the VA or another healthcare facility serving veterans, you’ll likely receive on-the-job training. This will help you learn the specific tools, policies, and procedures used in that organization, ensuring you’re ready to provide top-notch support.
9. Connect with the Veterans’ Healthcare Community
Networking with professionals in veteran-focused healthcare can open doors to opportunities and keep you informed about ways to grow in your career. Attend job fairs, join online forums, or connect with others at VA events to build useful contacts.
How to Find a Medical Support Assistant (MSA) Job
After meeting the requirements to become an MSA, your next step is landing a job. Whether you want to work with veterans at the VA or in another healthcare setting, you’ll need a strong resume and a clear job search plan. Here’s how to get started:
1. Create a Strong Resume
Your resume is your chance to show employers why you’re the right fit for an MSA role. Follow these simple tips to make it stand out:
Write a Short Summary
Add a short paragraph at the top of your resume to introduce yourself. Highlight any experience you have in administration or healthcare roles, plus skills like scheduling or working with electronic health records (EHR). If you’re passionate about helping veterans, mention it here.
Focus on Important Skills
List skills like organization, communication, multitasking, and attention to detail. If you’ve been trained in medical terminology or worked with electronic systems, include that too.
Highlight Your Experience
Share any jobs where you’ve done things like managing schedules, helping patients, or keeping records organized. These are key responsibilities for MSAs, so make sure to point them out.
Use Job-Specific Keywords
Study job descriptions carefully and include the same terms in your resume. For example, if a VA job requires “patient data management” or “knowledge of veterans’ healthcare,” mention these in your experience.
Keep It Clear and Professional
Use a clean, simple format with headings and bullet points. Make sure your contact details are correct, and check for spelling or grammar mistakes.
2. Search for MSA Job Openings
Now that your resume is ready, it’s time to find open positions. Here are the best places to look:
VA Careers Website
If you’re especially interested in working with veterans, visit the VA career site. They regularly post MSA openings with clear details about what they’re looking for.
Online Job Boards
Websites like Indeed, LinkedIn, and Glassdoor are great places to search for MSA jobs. Use terms like “Medical Support Assistant” or “VA MSA” to narrow your search.
Local Clinics and Hospitals
Check out hospitals, healthcare centers, or clinics in your area, especially ones focused on veterans’ care. Even if they don’t have jobs posted, you can call and ask.
Network with Others
Connecting with people in the healthcare industry, especially at job fairs or events for veterans, can help you find opportunities and learn more about the field.
Your Next Step to a Rewarding MSA Career
Applying for a Medical Support Assistant (MSA) position is a big step, especially if you want to work with veterans. To stand out, make sure each application is tailored to the job. Update your resume and cover letter to highlight the skills and experiences that match the specific requirements, like knowledge of healthcare software or experience supporting veterans.
Don’t forget to show your genuine passion for the role. Employers value candidates who not only meet the qualifications but also care about making a difference in the lives of patients, especially those who have served the country.
You will be preparing yourself for success by putting effort into each application and showcasing your enthusiasm. A career as an MSA is more than just a job—it’s a chance to help others, honor veterans, and make a lasting impact in people’s lives.
